Privacy Policy

Light Bright Media, LLC (“Light Bright Media”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information when you use our website (lightbrightmedia.com), our mobile applications (such as Guided By Heaven), and any related services (collectively, the “Services”).

By using the Services, you consent to the data practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Information You Provide to Us

  • Account Information: Name, email address, password, and profile preferences.

  • Content You Create: Journal entries, chat messages, prayers, or personal reflections you write or speak in the app.

  • Payment Information: If you make purchases, billing information is collected by our payment processor (e.g., Stripe, Apple, Google) and not stored by us.

b. Automatically Collected Information

  • Device Data: IP address, device type, operating system, browser type, and app version.

  • Usage Data: App interactions, session duration, crash logs, and feature usage (e.g., journaling, prayer, chat).

  • Cookies and Tracking: We use cookies and similar tracking technologies to improve our Services and your experience.

2. How We Use Your Information

We use your data to:

  • Provide and personalize the Services.

  • Save your preferences and app experience.

  • Improve app functionality and performance.

  • Communicate updates, support issues, and promotional content (with opt-out options).

  • Comply with legal obligations.

We will never sell your personal data.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Third-party vendors like cloud hosting (e.g., Firebase), AI services (e.g., OpenAI for chat), analytics, or payment processors who help us deliver our Services.

  • Legal Requirements: When required by law or to protect our rights.

  • Business Transfers: In the event of a merger, sale, or acquisition.

All third parties are required to protect your information according to this Privacy Policy.

4. Data Retention

We retain your personal data for as long as necessary to provide the Services and for legitimate business or legal purposes. You may request account deletion or data removal at any time by contacting us.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Know what personal data we collect.

  • Correction: Request changes to inaccurate data.

  • Deletion: Request your personal data be erased or may be an option within an app.

  • Objection: Opt out of marketing communications or data use.

  • Portability: Request a copy of your data.

To exercise these rights, please contact us.

6. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect data from children without parental consent. If we become aware of such data collection (contact us), we will delete it immediately.

7. Security Measures

We implement industry-standard security measures to protect your data, including encryption, secure storage, and restricted access. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

8. Third-Party Services

Our Services may link to or integrate with third-party tools (e.g., Firebase, OpenAI, Apple, Google, Stripe). These third parties may collect data subject to their own privacy policies. We encourage you to review their policies when interacting with these tools.

9. International Users

If you are accessing the Services from outside the United States, your information may be transferred to and processed in the U.S. By using the Services, you consent to this transfer.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email, app notification, or website banner. Your continued use of the Services after updates indicates your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.

Light Bright Media, LLC